Frequently Asked Questions

Everything you need to know about Shop My Post.

Can I cancel my subscription?

Sure, you can cancel your subscription from within your account at any time and you will not be billed when your subscription runs out.

Is it possible to upgrade my license?

Yes, simply navigate to your account page, click the “subscription” tab and choose the “upgrade” option.

Do I get updates for the plugin?

Yes, you will receive plugin updates as long as your license key is valid.

Will I get support if I need help?

Yes, all our plans provide a professional and friendly support service.

Do you offer refunds?

In general, we do not offer refunds for any of our plans. However, if you have a technical issue with our plugin and we are unable to resolve it in a timely manner, you will be eligible for a full refund.

Does the Shop My Post plugin work on WordPress.com or only on self-hosted WordPress.org websites?

Our Shop My Post plugin works on self-hosted WordPress.org installs as well as WordPress.com websites, if you are subscribed to WordPress.com’s business plan.

I have a pre-sale question, can you help?

Yes, you can ask any pre-sale questions through our contact page.

Am I allowed to continue using your plugin once my license has expired?

Yes, but you will not receive any plugin updates. We also recommend to not use older versions of our plugin as it may lead to security issues.

If you have any unanswered questions left, please get in touch with us through our contact page.